Policy Overview
Due to the sensitive and research-grade nature of our products, all sales from Nova Pharma Labs are considered final. This policy ensures product integrity, regulatory compliance, and proper handling of laboratory-grade materials. Refunds or replacements are only issued under strict verified conditions.
Damaged Products
If a product arrives damaged, customers must report the issue within 48 hours of delivery. Supporting evidence including clear images of packaging and product condition must be provided. Once verified, a replacement or refund may be issued depending on the situation.
Refund Eligibility
Refunds or replacements are only considered when products arrive damaged, incorrect, or fail to be delivered. All claims require valid proof such as images, order confirmation, and packaging evidence submitted within the required timeframe.
Incorrect Items
If you receive an incorrect item, contact support within 48 hours. Items must remain unused and in original packaging. After verification, we will arrange correction, replacement, or refund where applicable.
Non-Delivery Cases
If an order is confirmed as lost or not delivered, we will investigate with the shipping carrier. Once confirmed, we may issue a replacement or refund depending on carrier verification and investigation results.
Refund Process
Approved refunds are processed using the original payment method when possible. Processing times vary depending on banks or crypto networks. Replacement orders are prioritized and shipped promptly after approval.
Dispute Resolution
We encourage customers to contact support before initiating chargebacks. Most issues can be resolved quickly through direct communication, ensuring faster resolution and avoiding payment delays.
Non-Refundable Cases
Refunds are not issued for misuse, improper storage, customs seizures, or failure to follow handling guidelines. Opened, altered, or used products are strictly non-refundable due to their sensitive research nature.
Chargeback & Dispute Policy
We encourage customers to contact us directly to resolve any concerns.
Filing a chargeback or payment dispute without contacting us first may result in:
Immediate order cancellation
Permanent ban from future purchases
Submission of evidence to the payment provider
Acceptance Policy
By purchasing from Nova Pharma Labs, you acknowledge that:
You have read and understood this Refund & Return Policy.
You agree to all terms and conditions.